FAQ
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How Does Shipping Work?
EVEL ships worldwide.
For most single-item orders, including our sinks and smaller made-to-order pieces, we utilize expedited air freight services to ensure safe and timely delivery.
For customers in the United States and Canada, most sink orders qualify for our flat-rate shipping fee of $540 USD.
For international orders outside the United States and Canada, shipping costs are calculated based on the destination, product size, and order quantity. Our team will provide a shipping quote for approval before production begins.
For larger projects, multiple-item orders, hospitality projects, and trade orders, we typically coordinate shipment via sea freight, which offers a more economical solution for bulk orders. Shipping costs and transit times vary depending on the scope of the project and destination.
Because every EVEL piece is handcrafted and made to order, shipping timelines may vary depending on the product and level of customization. Once your order is ready to ship, we will provide tracking information and delivery updates.
If you are working on a larger project or require special delivery arrangements, please contact us and we will be happy to develop a shipping solution tailored to your project.
Typical lead time: Most sink orders are completed and delivered within approximately 3–4 weeks, including production and air freight transit.
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At EVEL Home, every piece is handcrafted and made to order using natural stone and carefully selected materials. Because our products are custom-made specifically for each client, we do not accept returns or exchanges for reasons related to personal preference, change of mind, natural stone variation, or project delays.
All sales are considered final once production has begun.
Please review all dimensions, specifications, materials, and finishes carefully before placing your order.
Stone & Material Variation
Natural stone is inherently unique. Variations in veining, movement, texture, color, and natural markings are expected and are not considered defects.
We make every effort to represent our materials accurately through photography and stone selection approvals; however, no two pieces of natural stone will be identical.
These natural characteristics are part of what makes each EVEL piece one of a kind and are not grounds for return, exchange, or refund.
Stone Approval Process
For many custom and made-to-order pieces, EVEL provides stone options and material selections for client approval prior to production.
Once a stone selection has been approved and production begins, the order becomes non-refundable and non-cancelable.
Damaged Deliveries
Please inspect your shipment immediately upon delivery.
Any shipping damage must be reported within 48 hours of delivery by emailing:
alp@evelhome.com
Please include:
Order number
Photographs of the damage
Photographs of all packaging materials
Photographs of the shipping crate or box
Failure to report damage within 48 hours may affect our ability to file a claim with the carrier.
Defective or Incorrect Items
If your order arrives with a manufacturing defect or if you receive the incorrect item, please contact us within 7 days of delivery.
Upon review, EVEL may, at its discretion:
Repair the item
Provide replacement parts
Replace the product
Issue a partial or full refund where appropriate
Order Cancellations
Orders may be canceled within 48 hours of purchase, provided production has not begun.
After this period, a cancellation fee may apply to cover design work, material sourcing, and administrative costs already incurred.
Once production has begun, orders cannot be canceled.
Installed Products
Products that have been installed, modified, altered, sealed, cut, or otherwise incorporated into a project are not eligible for return, exchange, or refund.
Custom Orders
Custom-sized products, bespoke designs, modified dimensions, custom stone selections, trade orders, and hospitality orders are final sale and are not eligible for return or exchange.
Refund Processing
If a refund is approved, it will be issued to the original payment method used at checkout.
Shipping charges, white-glove delivery fees, customs duties, and installation costs are non-refundable unless the return is due to an error by EVEL.
Questions
If you have any questions regarding your order, materials, dimensions, or installation requirements, please contact us prior to placing your order.
EVEL Home
Brooklyn & Hudson Valley, New York
alp@evelhome.com
EVEL Home -
Please inspect your shipment immediately upon delivery.
Any shipping damage must be reported within 48 hours of delivery by emailing:
alp@evelhome.com
Please include:
Order number
Photographs of the damage
Photographs of all packaging materials
Photographs of the shipping crate or box
Failure to report damage within 48 hours may affect our ability to file a claim with the carrier.
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Do You Offer Custom Orders?
Yes. Every EVEL piece is made to order, and we are happy to offer customization on many of our products.
Depending on the design, we can often modify dimensions, stone selections, finishes, faucet configurations, mounting details, and other specifications to better suit your project requirements.
Our process is highly collaborative. Before production begins, we work closely with clients to review technical drawings, discuss material options, and confirm all details to ensure the final piece aligns with the project's vision and functional needs.
For custom orders, we typically provide stone selections and material options for approval before manufacturing begins. Once all specifications and materials have been approved, production will commence.
Please note that custom and made-to-order pieces are final sale and are not eligible for return or exchange.
If you have a specific project in mind, we'd be delighted to discuss your requirements and explore the best solution for your space.
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Do You Offer Design Services?
Yes, in addition to our furniture, sinks, vanities, mirrors, and stone objects, EVEL offers design and development services for residential, hospitality, retail, and commercial projects.
Our team can assist with custom product design, furniture development, bathroom concepts, material selection, stone sourcing, technical drawings, and manufacturing coordination. Whether you're looking to adapt one of our existing designs or develop a completely bespoke piece, we work closely with you throughout the process to ensure the final result meets both your aesthetic and functional requirements.
Because every project is unique, design services are quoted individually based on scope, complexity, and timeline. Depending on the project, design fees may be credited toward production costs if EVEL is selected as the manufacturing partner.
We collaborate with a network of trusted manufacturing partners and artisanal workshops, allowing us to work across a variety of materials, finishes, and production techniques beyond natural stone.
If you have a project in mind, we'd be happy to discuss your goals, requirements, and budget to determine the best approach.
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EVEL Trade Program
Designed for Interior Designers, Architects & Hospitality Professionals
The EVEL Trade Program provides exclusive benefits for design professionals, architects, developers, hospitality groups, and industry partners seeking handcrafted stone furniture, sinks, vanities, mirrors, and custom objects.
As a small design and manufacturing studio, we value long-term partnerships and collaborative project development. Our goal is to provide access to unique materials, customization capabilities, and dedicated support throughout the design and production process.
Trade Benefits
Professional Trade Pricing
Approved trade members receive:
10% Trade Discount on standard orders up to $5,000
15% Trade Discount on orders between $5,000–$15,000
20% Trade Discount on orders exceeding $15,000
Discounts are applied to product pricing and do not include shipping, taxes, duties, or custom engineering fees.
Dedicated Project Support
Trade members receive:
Personalized project assistance
Material and stone sourcing support
Product specification guidance
Technical drawings and shop drawing reviews
Manufacturing coordination
Installation recommendations
Custom Design & Manufacturing
We regularly collaborate with design professionals on custom projects.
Available services include:
Custom dimensions
Bespoke sink and vanity designs
Furniture development
Hospitality and multi-unit projects
Custom stone sourcing
Material and finish customization
Stone Selection Process
For applicable projects, clients receive access to available stone selections prior to production.
Our team will review available blocks and slabs and provide options for approval before manufacturing begins.
Because natural stone is unique, every EVEL piece is one of a kind.
Hospitality & Commercial Projects
We welcome inquiries for:
Boutique hotels
Restaurants
Wellness spaces
Multi-family developments
Residential developments
Retail environments
Volume pricing is available upon request.
Samples
Material samples may be available for qualified projects.
Sample fees may be credited toward future orders.
Lead Times
Most standard products ship within 3–6 weeks depending on product type and level of customization.
Project timelines for custom and commercial orders will be quoted individually.
How to Apply
To apply for the EVEL Trade Program, please email:
Please include:
Company name
Website or portfolio
Project details (if applicable)
Tax certificate or resale certificate (if available)
Our team will review your application and respond within 2–3 business days.